To make Inbound Connect bookings to pick up or drop off freight at a participating facility, you will require an account with Inbound Connect.
To create an account, go to inboundconnect.com, click on “Register” at the top right of the page and follow the prompts.
MAKING PAYMENTS
Your Inbound Connect account is pre-paid. This means that you will need to have enough money in your Inbound Connect account to cover the cost of the bookings you wish to make, prior to making bookings to pick up or drop off freight at any participating facility . There are three ways to deposit money into your Inbound Connect account:
1. Direct Bank Deposit – if you prefer, you can deposit money directly into your Inbound Connect account by bank transfer into the following account (please select your appropriate country) –
Australia
Account Name: Inbound Technologies Pty Ltd
BSB: 083-004
Account No: 228011582
Please use your Inbound Connect account/company name as the reference
New Zealand
Account Name: Inbound Technologies (NZ) Limited
Account No: 02-0600-0320067-000
Please use your Inbound Connect account/company name as the reference
Singapore
FAST Transfer Payment Details
Bank Name: DBS Bank Ltd
Bank: 7171
Branch Code: 001
Account No: 8852-1510-7867
Account Name: Inbound Technologies Pte. Ltd.
Please use your Inbound Connect account/company name as the reference
PayNow Payment Details
Virtual Payment Address: UEN202410761KA00#XNAP
or
QR Code:
2. Manual Card Top-up – in the ‘Finance’ tab on the menu on the left-hand side of your Inbound account, simply click on ‘Top Up Account’ and follow the prompts to make a payment using a credit card. The minimum top up amount varies by country and is displayed on the manual credit card top up page. Once a payment is confirmed, your new account balance will appear at the top of the screen immediately.
3. Automatic Card Top-up – in the ‘Finance’ tab on the menu on the left hand side of your Inbound account, simply click on ‘Setup Auto Top Up’ and follow the prompts to setup a fixed top-up amount every time your account balance falls below a dollar figure that you choose. Each time an auto top-up occurs, your new account balance will appear at the top of the screen immediately.
Note that for any card or online payment (Google Pay/Apple Pay), Inbound Connect at its discretion and inline with local government regulations may charge a card payment surcharge to cover the costs it incurs from it’s global payment gateway provider. Any card payment surcharge will be detailed during the payment or auto top up setup procedure. All surcharges can be avoided through the use of Direct Bank Deposits. Card payment surcharges may also be subject to GST/Tax where required.
Payments made via direct bank deposit will require a bank remittance advice to be sent to [email protected], typically your account will be credited within 1 business day. Failure to send a remittance advice will extend this time.
MANAGING YOUR ACCOUNT
It is simple to manage your Inbound account.
At the top of the screen you will see your Account Balance. This is the amount of money available in your account to make bookings.
In the ‘Finance’ tab on the menu on the left-hand side of your Inbound Connect account, you will see ‘My Transactions’. This is a list of every transaction that has occurred in your account, both deposit (money in) and bookings (money out). You can export this to Excel at any time if required.
TAX INVOICES
There are two ways to receive tax invoices from Inbound for bookings you make.
1. Automatic Invoicing – the default setting is automatic invoicing. If you do nothing, you will simply receive a tax invoice every Monday morning for all completed Inbound bookings you have made for the previous Monday-Sunday. Since your account is prepaid, this tax invoice does not require payment, but is simply your record of charges you have incurred in the previous week by making and completing Inbound bookings.
2. Manual Invoicing – if for any reason you wish to do so, you can at any time generate a tax invoice manually for any completed Inbound Connect bookings that have not yet appeared on an automatic invoice. To do this, simply click ‘Tax Invoices’ in the ‘Finance’ tab and click on ‘Generate Tax Invoice’. Any completed booking that is not already on a previous tax invoice will be added automatically to this manual invoice. Since your account is prepaid, this tax invoice does not require payment, but is simply your record of charges you have incurred by making those specific selected Inbound Connect bookings. If you generate a tax invoice using this method, those selected bookings will not appear on the automated weekly invoice you receive each Monday.
PAYMENTS FOR ONE-OFF BOOKINGS
If you are a ‘one off’ user of the Inbound Connect system and you need to make a booking to pick up or drop off freight at a participating facility, you do not need to register and create an Inbound Connect account.
Instead, you can use the ‘One-Off Booking’ feature on our website at www.inboundconnect.com to make a booking.
If a payment is required for the booking you are making, you will be asked for your payment details at the time of booking, and the booking fee will be charged at the time the booking is made. A small manual processing fee may apply to all one-off bookings.
Users should be aware that there are some participating facilities that do not allow ‘one-off’ bookings, and if this is the case you will be required to register for a free Inbound Connect account.
COMPAY (VIA 1-STOP) – AUSTRALIA ONLY
If you are a 1-Stop Compay user, you can make payments into your Inbound account via Compay. Simply choose ‘Inbound’ (client ID 207577) as the payment destination and make your payment in the usual way. Please be aware that payments made via Compay may take up to two business days to arrive and be credited to your Inbound Connect account.