There are two ways to make an Inbound Connect booking:

• Account (regular) user – If you have an account, you can make bookings by going to www.inboundconnect.com. Simply login, then click on the ‘Create Booking’ button and follow the prompts.
• One-off (guest) user – If you do not have an account, you can make bookings by going to www.inboundconnect.com. Simply click the ‘One Off Bookings’ menu option and follow the prompts.

Click the following link to read our Guide To Making Inbound Connect Bookings.

There are two ways to cancel an Inbound Connect booking:

• Account (regular) user – If you have an account, you can cancel bookings by clicking on ‘Bookings’ and then ‘My Bookings’ on the left-hand side menu. You can then find the booking you wish to cancel and right click ‘Cancel Booking’. Please be aware that some facilities have cut-off times for cancelling bookings prior to the timeslot window opening. If you are unable to cancel your booking, please contact Inbound Support.
• One-off (guest) user – If you do not have an account and you wish to cancel a one-off booking, please contact Inbound Support.

There are two ways to attach documents to an Inbound Connect booking:

• Drag and Drop – simply left click on the document you want to attach, drag the document into the Attachments box in your booking, and drop the document by releasing the left click. Once the document has been attached, a dropdown field called ‘Attachment Type’ will appear. Please choose what type of document you have attached from the dropdown list and the attachment is complete.
• Browse – if you have saved the document you wish to attach, simply click the ‘Browse’ button, choose the document you wish to attach, and double click on it to attach it. Once the document has been attached, a dropdown field called ‘Attachment Type’ will appear. Please choose what type of document you have attached from the dropdown list and the attachment is complete.

The most common reasons that a booking will not save are –

• Not all mandatory fields are filled in – check that you have filled in all mandatory fields
• No attachment has been uploaded – check that you have attached the required document(s) in the Attachments box
• ‘Assign Timeslot’ button not pressed – check that the ‘Assign Timeslot’ button has been pressed to confirm the time your vehicle will arrive – the button should be green when pressed and red if not.
• Booking not validated – if the system is unable to validate the information (for example, if the container your freight is in is not yet unpacked) then you will see an error message and the booking cannot be saved.

If you have checked all of the above and are still unable to save your booking, please contact Inbound Support

For account holders – you can receive tax invoices in one of two ways:

• Automatically – every Monday morning, Inbound Connect will automatically generate a tax invoice for all of your chargeable bookings for the previous week. This tax invoice will be sent to the email address of the administrator of your account. As well, the tax invoice for each week is available by going to the ‘Finance’ tab on the left-hand side menu, and clicking on ‘Tax Invoices’. The tax invoice contains a summary on the first page, with all the details of every chargeable booking on subsequent pages.
• Manually – if you would like to generate a tax invoice for a particular booking or group of bookings, you can do so. To do this, go to the ‘Finance’ tab on the left-hand side menu, and click on ‘Tax Invoices’. At the top of the screen, you will see a prompt that reads ‘You have x bookings awaiting invoicing’ and a ‘Generate Tax Invoice’ button in blue. Simply click the ‘Generate Tax Invoice’ button and then select the bookings you would like to generate a tax invoice for. Please note that any bookings you generate a tax invoice for manually will not appear on your automatically generated weekly tax invoice – a booking will only ever appear on one tax invoice.

For one-off (guest) bookings – you will receive a tax invoice each time you make a booking. The tax invoice will be sent to your nominated email address at the time the booking is completed (that is, when the vehicle arrives at the facility and is processed).